Question 1

What graphic design software do you use?

Accepted Answer

We work primarily in Adobe Illustrator, Photoshop, and InDesign for print and brand work, and Figma for digital and UI-related design. All source files are delivered in the software they were created in, so you always have fully editable originals.

Question 2

How long does a logo and brand identity project take?

Accepted Answer

A logo and brand identity project typically takes 2 to 3 weeks. A single piece design such as a brochure or social media template set takes 3 to 7 working days. We provide a specific timeline in your proposal before we start.

Question 3

How many revisions are included in a design project?

Accepted Answer

Revision rounds are included as standard in every project. The exact number depends on the scope and is confirmed in your proposal. We would rather get it right than rush it. If additional rounds are needed beyond what is included, we will let you know the cost upfront before proceeding.

Question 4

What files will I receive at the end of a design project?

Accepted Answer

You will receive your final designs in all the formats you need — typically PDF, PNG, JPG, and SVG for logos; CMYK PDFs for print work; and editable source files in AI, PSD, or Figma format so you always own and can edit your assets.

Question 5

Can you design to match our existing brand identity?

Accepted Answer

Absolutely. If you have an existing brand identity, we work within it to ensure everything we design stays consistent with your established look and feel. Just share your brand guide or existing assets when you get in touch and we will work from there.

Question 6

Do you offer ongoing monthly social media graphic design?

Accepted Answer

Yes. Many of our clients work with us on a monthly retainer for consistent social media graphics — a set number of posts, stories, or ad creatives each month. This keeps your feed looking professional and on-brand without you having to think about it. Ask us about our monthly design packages.

Question 7

Do you offer logo design as a standalone service?

Accepted Answer

Yes. We offer logo design as a standalone service. However, we always recommend pairing it with at least a basic brand identity covering colours and typography so your logo has the context it needs to work consistently across all applications.

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